Account Manager

Utrecht, Netherlands Sales

Impact

Clients rely on your expertise to champion their customer service and improve their overall customer experience, now and in the future.

  

The role

5CA has been experiencing double digit growth throughout the past few years, which means that our sales department has grown in a similar fashion. Your main objective is expanding 5CA’s business by strengthening partnerships with existing clients. You closely align with our Operations team to jointly work on optimizing client satisfaction, with the ultimate goal to expand the scope of our services. Building trust is crucial. You therefore regularly visit clients to review our partnership and brainstorm about their challenges. You make sure to keep your knowledge about CX and 5CA’s service offering up to date at all times. 


We enable clients to provide a great customer service, not only by staffing talented people around the globe to handle incoming support requests, but also by adding value related to customer experience processes and tools. For example, we help clients to get better insights (analytics) and to apply new technology to provide customers with faster responses (self service). 5CA is all about challenging the status quo - coming up with innovative solutions to battle today's customer experience challenges.

  

Responsibilities

  • You manage and strengthen existing partnerships with 5CA clients
  • You handle commercial matters related to your accounts and ensure that a solid contractual basis is in place for our services
  • You coordinate Reviews and Strategy Meetings to identify issues and offer solutions
  • You identify opportunities to expand the scope of 5CA’s services for your accounts and own these opportunities from lead to close
  • You stay up to date on customer service industry trends and technology by attending events, trade shows, and conferences.
  • At least 2-3 years of experience with B2B account management
  • Experience with BPO or CX tech is a plus
  • You confidently communicate on any level and you are a great listener
  • You are pro active and reliable
  • You speak fluent English.


5CA offers:

  • A fast-paced & dynamic workplace where every day is different
  • An rapidly growing organization where over 80% of people work remotely anywhere in the world!
  • A fulfilling position within a fast-growing company with great clients
  • A yearly gross salary of 30.000-50.000 OTE.


About us:

We are 5CA. For the past 20 years, we've used our expertise to help our clients optimize their Customer Experience (CX). Primarily focused on the video games and consumer electronics industries, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support. We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience.