Account Manager

Austin, TX or Remote Customer Success

Overview

We're looking for an Account Manager to join our team who is resourceful and will use their consultative, troubleshooting, analytical and people skills to support our ReCharge PRO merchants. The Account Management team is critical to the success of our business and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.

What You'll Do

  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.
  • Take ownership for accounts and participate in Account Manager department meetings discussing movements, issues and needs for other PRO accounts.
  • Prioritize and advocate for PRO customers and deliver solutions for their accounts. 
  • Advocate for improvements to quickly resolve issues and needs, enabling ReCharge usage to be more efficient, faster and seamless.
  • Work tickets from the priority queue from your accounts.
  • Take note of and work on innovative solutions for critical customer issues.
  • Collaborate with Account Management teammates to address issues and consistently improve our offering.
  • Proactively participate in phone calls and meetings with customers.

What You'll Bring

  • Typically, 2-4 years of experience managing enterprise SaaS accounts in a fast paced technology driven company
  • Experience offering consultative, white glove support to accounts.
  • Experience managing accounts within e-commerce and a passion for the industry
  • Excellent relationship management, communication and negotiating skills
  • A sense of urgency and desire to go above and beyond to provide solutions for our customers
  • Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
  • Ability to work remotely and desire to make an impact at a high growth company
  • A practical approach to address unexpected issues with out-of-the-box solutions
  • Highly proficient with MS Excel, CSV 
  • Bachelors degree or equivalent experience desired 

Who We Are

Since 2014, ReCharge has helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, ReCharge powers billions of dollars in annual processing for nearly 30 million consumers. Our remote-first team of 250+ is building the future of subscription commerce. Come join us on our mission to connect and empower the world through payments. 

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ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment. 

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