Asset Management Associate (Remote)

Remote Asset Management

Asset Management Associate

About Mynd

Mynd is a full-stack tech-enabled property management company for the small residential industry (single-family rentals and apartment buildings up to 49 units in size). This is a massive mom-and-pop industry that has never been scaled, and Mynd intends to be the first-to-scale.  Today, Mynd manages 9,000 units in 16 markets and is rapidly growing nationwide. 

By combining great talent with on-the-ground experts, data and our proprietary technology, Mynd delivers an unparalleled customer experience for both owners and residents. Offering best-in-class property management is a start but building an end-to-end investment platform is the north star. No company has ever been this dedicated to raising the bar in the industry to create happy homes and healthy investments for all. Headquartered in Oakland, Calif., Mynd has been named one of the 10 Best Tech Startups in Oakland by the Tech Tribune and is backed by leading venture capital firms, including Lightspeed Venture Partners, Canaan Partners, and Jackson Square Partners.

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals, across a wide variety of industries — there is no ideal employee build other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by a great customer experience. Join us!

About the Role:

The role of Asset Management Associate is to provide excellent service to Mynd’s #1 customer, our owners. You’ll be responsible for your own market and manage all things owner related, including owner communications, pricing and special projects. You will leverage various forms of technology to provide thorough and timely responses to all forms of owner outreach and act as a liaison between the owner and all property management departments.  You will manage the resolution of complex and ever changing owner issues while accurately managing expectations to ensure an excellent owner experience. This role has the support of the entire Mynd team, because satisfied owners are our number #1 priority.

Outcomes you will achieve:

  • Manage the queue of owner outreach with hyper responsiveness, and provide resolutions to potentially challenging and complex owner issues.
  • Pricing analysis and revenue management to maximize owner cash flow.
  • Leverage various forms of technology to provide thorough and timely responses to all forms of owner outreach.
  • Act as a liaison between the owner and all property management departments.
  • Create tasks for Mynd team members related to owner outreach, and follow tasks through to completion.
  • Utilize technology and your experience to assess, organize and schedule tasks by priority.
  • Enthusiastically embrace innovation by testing software, processes and organizational changes, and provide feedback.
  • Provide excellent customer service to our owners.

About you:

  • Bachelor’s degree in business or related field
  • 5 years experience in real estate, asset management, analytics, pricing or account management
  • High level of attention to detail.
  • Excellent written and verbal communication skills.
  • Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines.
  • Exposure to Property Management a plus

Working Conditions

  • This position is remote, but travel for training and to your market is required.

Diversity

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. 

 

Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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