Asset Management Associate

Remote Asset Management

Asset Management Associate

About Mynd:

Mynd Management is a full-service, tech-enabled property management and real estate investment company serving the single-family rental (SFR) housing sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Mynd efficiently manages rental homes for property owners, provides digital leasing services for renters, and offers quality housing to residents in 19 metros nationwide. Mynd’s industry-leading services and features such as 3D tours, virtual leasing, online rent collection, and weekly disbursements provide an unparalleled rental living experience and maximize net operating income for owners. Mynd has a mission to create happy homes and healthy investments.  

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the Role:

The role of Asset Management Associate is to provide excellent service to Mynd’s #1 customer, our owners. You’ll be responsible for your own market(s) and manage all things owner related, mainly owner communications and special projects. You will leverage various forms of technology to provide thorough and timely responses to all forms of owner outreach and act as a liaison between the owner and all property management departments.  You will manage the resolution of complex and ever changing owner issues while accurately managing expectations to ensure an excellent owner experience. This role has the support of the entire Mynd team, because satisfied owners are our number #1 priority. This position has a huge opportunity for career growth.

Responsibilities:

  • Manage the queue of owner outreach with hyper responsiveness, and provide resolutions to potentially challenging and complex owner issues
  • Assess, organize, and schedule tasks by leveraging various forms of technology to provide thorough and timely responses to all forms of owner outreach
  • Build strong virtual relationships with all other Mynd departments and the owners
  • Act as a liaison between the owner and all property management departments
  • Create tasks for Mynd team members related to owner outreach, and follow tasks through to completion
  • Enthusiastically embrace innovation by testing software, processes and organizational changes, and provide feedback
  • Provide excellent customer service to our owners

Qualifications:

  • Bachelor’s degree in business or related field, or equivalent experience
  • 2+ years experience preferred in real estate, customer service, or account management
  • Prior experience in property management, a plus
  • High level of attention to detail
  • Excellent written and verbal communication skills with attention to correct grammar
  • Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines

Any offer of employment is conditioned upon the successful completion of a background investigation.

Working Conditions:

This position is remote, but travel for training and to your market may be required.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

Be Myndful

Always Be Entrepreneurial 

Earn Trust

Play Team First

Be an ‘A’ Player

Think Like An Investor

 

 As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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