ModSquad is currently seeking an energetic Assistant Project Manager with a strong background in contact center team management, to join us! In Client Services, we promise to deliver quality to our clients, partners, and teammates worldwide. The ideal Assistant Project Manager will work to ensure our client(s) are happy and our mods are providing stellar quality service while communicating clearly and professionally, executing tasks promptly, driving operational efficiencies, and managing client expectations.
What you will do:Support a group of talented and dedicated Mods that deliver quality service via phone, chat, email and/or social media to our clients for various projects and servicesAssist with team recruiting, training, and performance managementOversee a team schedule to make sure all shifts are filledAssist Project Management in conducting regular 1:1 meetingsPerform weekly quality and productivity checks for all ModsWork with Mods as an escalation point to troubleshoot issues and solve problemsCommunicate to the team and supervisors of any changes, updates, or relevant informationPromote team collaboration, drive professional growth, and inspire innovation amongst the team by working closely with your management counterparts
Desired Skills and Experience - Who you are:A college degree and professional experience in a related position or market is desiredYou have a strong understanding of brand and customer care initiativesYou have a quiet environment to work and take callsYou are familiar and comfortable with a variety of CRMs like ZendeskYou use your awesome previous experience in Customer Support, Moderation, or Community Management to work wonders with our clientsYou have carefully honed written and oral communication skillsYou expertly handle correspondence with a client just as well as you do your own team membersHaving a passion for gaming, e-commerce, entertainment and/or online communities a plusYou have experience with troubleshooting technical issues, both computer and softwareYou are have team management and time management experience, and we aren’t talking fantasy football! You know how to manage schedules, understand and communicate workflow and procedures, and exemplify a GSD attitudeYou see problems as challenges, and can use your analytical skills and the ability to use CS metrics to overcome the hardest of them-adding value to yourself, your team, and your company.ModSquad is both complex and demanding. You need to be a fast learner who is trustworthy and can work independently
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
View all jobs