Billing and Collection Analyst

Berlin, Germany Finance

About the opportunity

Contentful is expanding its Revenue team due to our substantial growth. We are looking for a Billings and Collection analyst who can help embody our core values, in particular starting with the customer and working backwards.

Partnering with our Finance, Sales, and Customer Support teams you will help us continue to build out our Accounts Receivable (AR) function to continue to meet the demands of our growing business. The ideal candidate is accurate and detail oriented. You will have a passion for improving processes and creating efficiencies. You will have exceptional communication skills and a comfort speaking directly to customers to resolve issues and ensure the timely payment of invoices. Also to feedback any issues back into the organization - being a voice and champion for the customer. 

We are a company growing at scale and hence we need to do things fast and drive continuous improvement. You will help us implement best in class processes which put customer satisfaction at the heart of everything we do whilst helping us to meet our financial and company goals. Our aim is to be great business partners to all teams internal and external to the organization.

What to expect?

  • Oversight of European customers billing from monitoring of automated processes (via Zuora) to manual invoice processing where required
  • Assistance with customer queries, updates for customer needs and systemic updates to ensure future accuracy of invoicing
  • Application of payments in Zuora
  • Management of aged receivables including forecasting of collections and KPI reporting
  • Assist in the customer onboarding process including completion of supplier forms and direct customer feedback
  • Assist in billing-related customer queries cross-functionally and work closely with the customers directly or internally with our Sales, Legal and Customer Success team
  • Perform monthly analysis on aged receivables and related bad debt
  • Assist in audit related requests including confirmations of Accounts Receivables
  • Continuously improve business processes, systems, and enhance documentation and controls.
  • Ad hoc projects as they arise across various teams.
  • Be flexible in a constantly changing and high growth business environment

What you need to be successful?

  • Minimum of 4+ years Accounts Receivable experience
  • Passion for assisting customers and driving resolutions
  • Excellent communication both written and verbal
  • Process oriented with an appreciation for financial controls
  • Experience with NetSuite and Zuora a plus
  • Experience with European VAT billing complexities a plus

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital products. 
  • We set you up for success, equipping you with the latest and greatest hardware 
  • Get fit! We offer a variety of health and fitness classes and a discount on Urban Sports Club.
  • Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
  • Plus, Contentful socks! Oh yeah!

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Spotify, Urban Outfitters, ARD Broadcaster, The British Museum, Xoom and Lenovo use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed locations around the world.   

“Everyone is welcome here” — it's a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We look forward to your application!

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby acknowledge and accept the collection, processing, use, and storage of my personal data as described therein.


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Beyond headless CMS, Contentful is the essential API-first content management infrastructure to create, manage and distribute content to any platform or device


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