Client Partner

Victoria/Vancouver/Remote Service Delivery

Have a good head for hats? As a client partner at MetaLab, you’ll be wearing quite a few. Part business development, part quality control, and part diplomatic relations, this role relies on unflappable relationship skills, and a graceful determination to represent multiple perspectives and ensure everyone gets what they need. 

 

Our client partners are quick to lend a hand or a well-timed joke to brighten anyone’s day. To succeed in this role, you’re a natural at nurturing existing client relationships, laying the groundwork for new ones to develop, and finding harmony among client needs, team needs, and the realities of the task at hand. You’re a pro when it comes to staying one step ahead and identifying both opportunities and challenges before they arise. Above all, your empathy is always showing and can manage the good, the bad, and the ambiguous with confidence.

YOUR RESPONSIBILITIES

  • Engage in prospective client calls and evaluate for opportunity and fit.
  • Nurture existing client relationships and identify opportunities to expand them into long-term, recurring engagements.
  • Communicate MetaLab’s differentiators in a compelling, articulate way.
  • Gather project details, collaborate with internal stakeholders to create estimates and proposals, and negotiate contract terms.
  • Own communication between the internal team and the key client stakeholders and establish a check-in cadence that supports the project flow.
  • Educate the client on best practices in product design and development and advocate for them throughout. 
  • Manage revenue realization and forecasting for all assigned accounts.
  • Travel to client sites on an as-needed basis.

THE MUST-HAVE SHORTLIST

  • 5+ years of experience in a Client Relationship or Account Director role, preferably in an agency environment in product design, software development, or digital marketing.
  • Jedi-level people skills that enable you to not just close deals, but to make a killer first impression that is only outdone by an even better lasting impression.
  • Ability to pitch to clients with confidence and clarity.
  • Fine-tuned radar for potential risk, paired with a fine-tuned strategy for mitigating them before they impact the client.
  • Understanding of and appreciation for good design, and the processes and lifecycles required to achieve it.

Metalab

metalab.co

MetaLab helps some of the world's top companies—like Slack and Google—design, build, and ship amazing products and services.


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