Community Support Associate - Australia & New Zealand

Australia Brand Representatives
ModSquad is a company that provides on-demand digital engagement. We work with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

We are looking for freelance contractors who are experts in community support and have great customer service experience with enthusiastic attitudes! We currently have one open opportunity for a uniquely qualified freelancer to provide services to our remote support team for Vimeo, a leading online video platform. Duties to fill include providing ticket support through Zendesk to assist customers that use the Vimeo platform.

What you'd be doing:

  • Answering tech support and customer service questions via email.
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team.
  • Suggesting customer response templates and online help documentation.
  • Having virtual coffee with us.
  • What we’re looking for:

  • Precise written and verbal English communication skills
  • High level of empathetic communication
  • Internet-savvy skills 
  • Attention to detail and ability to recognize patterns
  • Able to follow detailed workflows
  • Able to multitask in multiple windows and programs
  • Effective people skills and a desire to learn new things
  • Advanced Technical Troubleshooting Skills and critical thinking
  • Preference for candidates interested in a long-term engagement 
  • Australia or New Zealand candidate eligibility
  • Shift Days: Wednesday - Sunday
  • Shift Times: 7:00am - 4:00pm AEST or 9:00am - 6:00pm NZST
  • Bonus qualifications:

  • You’ve got a leg up if you have 2 or more years customer service experience (and two legs up for CS related degree)
  • Experience in / passion for film and video is a plus
  • Some experience with Live video streaming
  • Some of the cool things about being on our team:

  • If you have secure high speed WiFi, you can work from any location
  • Competitive contract rates
  • You get a computer and all kinds of software tools for making your work time productive and enjoyable
  • Our clients are awesome and so are the people that use their products
  • Positive and supportive management focused on your success.
  • We live in a never-ending stream of meme references and animated GIFs

  • Pay and hours:

  • Position is 40 hours/wk (8 hours each day)
  • Pay rate: competitive and dependent on experience

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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