ModSquad is a company that provides on-demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.
Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.
What you’d be doing:Answering tech support and customer service questions via email.Identifying recurring customer issues, helping to solve them, and escalating them to others for review.Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ teamWriting customer response templates and online help documentationHaving virtual coffee with us
What we’re looking for:Amazing written English communication skillsInternet savvyExcellent attention to detail and ability to recognize patternsComfortable following detailed workflowsAble to handle multitasking in multiple windows and programsGreat people skills and a desire to learn new thingsCandidates interested in a long-term position are preferredLocated on the East Coast, with preference given to the Richmond, VA area
Bonus qualifications:You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)Experience in / passion for film and video is a plusYour family and friends come to you for all their tech support needs
Some of the best things about being on our team:You can work from your home, a coffee shop, by the pool, or pretty much anywhere you can find WiFiOur salaries and benefits are competitive for our industryYou get a computer and all kinds of software tools for making your work time productive and enjoyableOur clients are awesome and so are the people that use their productsWe live in a never-ending stream of meme references and animated GIFs
Pay and hours:We are seeking folks to work Mon-Fri (Sat/Sun Off), 8-5pm local time40 hours/wk would be the normal standard (8 on each day)Pay rate is competitive and dependent on experience
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
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