ModSquad is a company that provides on-demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have a Full-time opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.
Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform. This role has a special focus on supporting Magisto within Vimeo. Magisto is an online video editor with a web application as well as a mobile app for automated video editing and production aimed at consumers and businesses.
What you’d be doing:Answering tech support and customer service questions via email.Identifying recurring customer issues, helping to solve them, and escalating them to others for review.Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team.Suggesting customer response templates and online help documentation.Having virtual coffee with us.
What we’re looking for:Amazing written English communication skillsHigh Level of Empathetic communicationInternet savvyExcellent attention to detail and ability to recognize patternsComfortable following detailed workflowsGreat people skills and a desire to learn new thingsHigh Technical Troubleshooting Skills and ability to think criticallyCandidates interested in a long-term position onlyAbility to help clear up ambiguity around new workflows or customer confusionAbility to understand, retain, and explain support processes in a rapidly-changing team environmentLocated in the EST timezone. Available to work from 8am-5pm local time Wed-Sun
Bonus qualifications:You’ve got a leg up if you have 2+ years customer service experience (and two legs up for CS related degrees)Experience in / passion for film and video is a plus
Some of the best things about being on our team:You can work from your home, a coffee shop, by the pool, or pretty much anywhere you can find secure WiFi.Our salaries and benefits are competitive for our industry.You get a computer and all kinds of software tools for making your work time productive and enjoyable.Our clients are awesome and so are the people that use their products.Positive and supportive management focused on your success.We live in a never-ending stream of meme references and animated GIFs.
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
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