Community Support Associate - Portland, OR

Portland, OR Brand Representatives
ModSquad provides on-demand digital engagement and works with the world’s coolest brands. We’re oriented around flexibility, people, and results.

We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.

Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.

What you’d be doing:

  • Answering tech support and customer service questions via email and chat
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team
  • Writing customer response templates and online help documentation
  • Having virtual coffee with us
  • What we’re looking for:

  • Amazing written English communication skills
  • Internet savvy
  • Excellent attention to detail and ability to recognize patterns
  • Comfortable following detailed workflows
  • Able to handle multitasking in multiple windows and programs
  • Great people skills and a desire to learn new things
  • Candidates interested in a long-term position are preferred
  • Located in the Portland, OR area
  • Bonus qualifications:

  • You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)
  • Experience in / passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs
  • Some of the best things about being on our team:

  • You can work from your home, a coffee shop, by the pool, or pretty much anywhere you can find WiFi
  • Our salaries and benefits are competitive for our industry
  • You get a computer and all kinds of software tools for making your work time productive and enjoyable
  • Our clients are awesome and so are the people that use their products
  • We live in a never-ending stream of meme references and animated GIFs
  • Pay and hours:

  • We are seeking folks to work Mon-Fri (Sat/Sun Off), 8-5pm local time
  • 40 hours/wk would be the normal standard (8 on each day)
  • Pay rate is competitive and dependent on experience

  • Modsquad

    modsquad.com

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.


    View all jobs
    Apply now