Community Support Associate - UK

United Kingdom Brand Representatives
ModSquad is a company that provides on-demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have a full-time opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.

Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.

What you’d be doing:

  • Answering tech support and customer service questions via email
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team
  • Suggesting customer response templates and online help documentation
  • Having virtual coffee with us
  • What we’re looking for:

  • Amazing written English communication skills
  • High Level of Empathetic communication
  • Internet savvy
  • Excellent attention to detail and ability to recognize patterns
  • Comfortable following detailed workflows
  • Able to handle multitasking in multiple windows and programs
  • Great people skills and a desire to learn new things
  • High Technical Troubleshooting Skills and ability to think critically
  • Candidates interested in a long-term position only
  • Located in the UK (Derry, or within 90 minutes of Derry preferred)
  • Bonus qualifications:

  • You’ve got a leg up if you have 2 or more years customer service experience (and two legs up for CS related degree)
  • Experience in / passion for film and video is a plus
  • Some experience with Live video streaming
  • Some of the best things about being on our team:

  • You can work from your home, a coffee shop, by the pool, or pretty much anywhere you can find secure WiFi
  • Our salaries and benefits are competitive for our industry and dependent on experience.
  • You get a computer and all kinds of software tools for making your work time productive and enjoyable
  • Positive and supportive management focused on your success.
  • Our clients are awesome and so are the people that use their products
  • We live in a never-ending stream of meme references and animated GIFs
  • Pay, hours, start date:

  • We are seeking folks to work Saturday - Wednesday 8 AM - 5 PM local time
  • 40 hours/wk would be the normal standard (8 on each day, 1 hr lunch break)
  • Pay rate: Competitive salary and benefits
  • We are seeking folks to start training as soon as possible.

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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