ModSquad is a company that provides on-demand digital engagement. We work with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have one open opportunity for a uniquely qualified freelancer to provide services to our remote support team for Vimeo, a leading online video platform. Duties to fill include providing ticket support through Zendesk to assist customers that use the Vimeo platform.
What you'd be doing:Answering tech support and customer service questions via emailIdentifying recurring customer issues, helping to solve them, and escalating them to others for reviewStaying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ teamSuggesting customer response templates and online help documentationHaving virtual coffee with us
What we're looking for:Amazing written English communication skillsInternet savvyExcellent attention to detail and ability to recognize patternsGreat people skills and a desire to learn new thingsAble to handle multitasking in multiple windows and programsCandidates interested in a long-term position are preferredComfortable following detailed workflowsLocated in or comfortable working in the US West Coast Timezone/Hawaii
Bonus qualifications:You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)Experience in / passion for film and video is a plusYour family and friends come to you for all their tech support needs
Some of the best things about being on our team:You can work from your home, a coffee shop, by the pool, or pretty much anywhere you can find secure WiFiOur salaries and benefits are competitive for our industryYou get a computer and all kinds of software tools for making your work time productive and enjoyableOur clients are awesome and so are the people that use their productsWe live in a never-ending stream of meme references and animated GIFs
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
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