Consultant Advocate

Anywhere Delivery

Company Overview:

We at Silverline are passionate about what we do. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology — and we have a good time while we’re at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation services, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce Platform. Silverline is consistently recognized as one of the best places to work, among other accolades. Join us!

Role summary: 

The core function of a Consultant Advocate is making Consultants their number 1 priority.  The role provides support, collects and delivers feedback, and helps develop and implement career plans.  The Consultant Advocate will make mentorship connections across the organization to ensure every Consultant has an engaging and achievable career plan.  The ideal candidate will be a positive, approachable role model of professionalism, a great listener with a high EQ, and be charged by the idea of spending the majority of their work week engaging with and helping people.     

Essential job duties and responsibilities:

  • Facilitate individualized career development plans for all Consultants
  • Collect and provide (2-way) feedback from project teams, community leaders, and the management team  
  • Collaborate on the development and alignment of OKRs
    • Timeliness
    • Alignment with company, department, and personal objectives
    • Monitor and facilitate progress
  • Ensure consistent touchpoints with every resource (aka 1:1s) as needed
  • Facilitate internal networking and mentorship 
  • Collaborate with recruiting
  • Performance management  
    • Reviews
    • Incentives
    • Merit / Compensation
    • Promotion 
    • HR Escalations
  • Monitor and drive compliance with company and department processes and policies
    • Timecards
    • EVA 
    • PTO
    • Training
    • Certifications
    • Annual Success Plans
    • Metric measurements
    • New Employee support/onboarding tools
  • Participate in creation of departmental processes and procedures for the CA organization

Essential qualities, interests:

  • Will feel fulfilled talking to, and focusing on, people for the majority of the work day
  • Enthusiastically use metrics to guide performance
  • Passionate about career pathing and personal growth and development
  • Positive role model of professionalism
  • Approachable, trustworthy, and a good listener
  • Objective, fair, ask-questions-first mindset
  • Creative in carving future experiences / growth opportunities for Consultants
  • Organized and copious note-taker
  • High EQ

Essential skills and requirements:

  • 2-3 years experience in people management, team management and performance coaching, either directly or as an influencer in a matrixed environment.
  • 2-3 years in consulting
  • 2-3 years in the Salesforce ecosystem preferred but not required
  • BA required
  • Willing to schedule the workday to work remotely with people in all US time zones.
  • Collect and transmit feedback clearly and with sensitivity
  • Create career/personal growth plans and hold people accountable to personal and role specific metrics
  • Lead through influence up and down the organization
  • Hold crucial conversations with empathy
  • Proactively identify and address people issues
  • Mediate conflict between people to mutual success

Silverline

silverlinecrm.com


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