Continuous Improvement Project Manager

Washington, DC Chief Operating Officer

The Wikimedia Foundation is looking for an experienced, dynamic, collaborative, forward-thinking Continuous Improvement Project Manager to join our team, reporting to the Director of Operations. As the Continuous Improvement Project Manager, you will solve problems and affect short-term and long-term organization goals through wing-to-wing delivery of process improvement projects and initiatives and performance reporting at an advanced level. The ideal candidate will be a truly passionate, change agent who can effectively motivate and influence operational improvements without direct authority, and partner with leaders to drive change and positively affect results.

*This is a remote position, but will require some onsite presence at our Washington, DC office, so applicants must be local*

You are responsible for:

  • Leading major process improvement projects and initiatives to make positive and quantifiable improvements across the organization
  • Applying Lean Six Sigma tools or other continuous improvement methodologies to complex business processes, and implements solutions which provide positive performance impacts
  • Interpreting customer needs and requirements, translating concepts into practice, identifying process improvement opportunities, and quantify results and trends
  • Creating and managing plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
  • Taking ownership in all project issues with a hands-on approach to root cause analysis and problem resolution 
  • Establishing, capturing, maintaining, assessing and reporting on metrics using dashboards for monitoring progress, achievements and performance results on organizational performance data and statistics 
  • Being deployed as a business partner into the departments to work alongside identified staff to design/shape Medium Term Plan metrics and Annual Planning strategies
  • Designing and maintaining an enterprise-wide core project tracker
  • Perform all other related duties as assigned.


Skills and Experience:

  • Must have proven success in process/performance improvement deployment strategies and driving continuous improvement 
  • Demonstrated track record of scoping and driving delivery of projects and achieving results independently on time and to budget including:
    • Strong analytical skills and project management technical skills
    • Project scope definition
    • Project issues, challenges, risks definition
    • Status reporting
    • Development of high quality deliverables
    • Great organization skills - ability to handle multiple tasks, prioritize accordingly and make decisions as required
    • Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions
  • Data driven and self motivated with the ability to work in project teams to help formulate the implications of a specific solution across the process, e.g. costs, risk, potential for re-use, etc.
  • Demonstrated excellent people management skills and ability to influence key stakeholders outside their direct control
  • Skilled in designing presentations that distill and communicate analytical and observational findings to stakeholders
  • Highly collaborative, motivated, team-oriented and strong consensus builder
  • Demonstrate excellent communication and interpersonal skills both written and oral
  • Bachelor's degree with 7 years of professional experience 
  • 5 years of project management experience with PMP or other project management certification


Qualities that are important to us:

  • Understanding of Lean and Six-Sigma principles
  • Demonstrated ability to think strategically and deliver strong execution
  • Strong organizational, business, and project management skills
  • Demonstrated ability to innovate and to effectively lead and communicate at all levels
  • Demonstrated project management skills and ability to deliver results
  • Ability to quickly identify areas of opportunity, research creative solutions and implement new processes
  • Excellent communication, leadership, and presentation skills
  • Proven ability to engage teams and drive change
  • Experience managing large-scale, cross-functional initiatives, programs or projects
  • Expert knowledge of Microsoft Office and Google suite tools
  • Experience with Airtable


Additionally, we’d love it if you have:

  • Master’s degree
  • Lean or Six Sigma Certification
  • PMP Certification
  • Experience in a customer-facing role
  • Self-motivated and able to work well with minimal supervision or in a team environment
  • The ability to work in a fast-moving, highly-diverse grassroots environment, while effectively prioritizing and leading a variety of activities
  • Skilled personal use of creative, collaborative, and social platforms
  • Experience working with nonprofit organizations
  • Fluency or familiarity with languages in addition to English
  • Experience as a member of a volunteer community


The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

More information

Wikimedia Foundation
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2017 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report


Wikimedia is a global movement whose mission is to bring free educational content to the world.

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