Mattermost, one of Y Combinator's top 100 companies
, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Uber, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.
high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost
and come talk to us!
About the Role
In this role, you will serve as the primary technical lead to guide the implementation, integration, and expansion of the customer's use of Mattermost as the central communication platform for their DevOps and technical teams. A key part of your job will be to identify and architect the key points of integration for the Mattermost platform within the customer's environment and work with the customer to implement these integrations utilizing customer, Mattermost or partner-led development expertise. In addition to implementing the primary use case for Mattermost, through building trust and credibility, you will reach into the customer organization to identify additional use cases and opportunities for expansion of the Mattermost platform.
ResponsibilitiesLead design of the Mattermost deployment for large enterprise customers based on customer requirements gathered during the sales engagementMake architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgresSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalabilityDeliver best practices and consulting based on experiences with other successful Mattermost customer deploymentsDocument customer design and deployment decisions for sharing with the broader customer and Mattermost teamsIdentify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teamsDeliver initial Mattermost use cases while continuously searching for new use cases to help deliver high value and ROI for our customersPresent detailed technical information and benefits of the Mattermost platform to a wide array of customers, including a line of business managers, developers, technical architects, and executivesServe as the technical lead for all things related to the Mattermost deployment
Requirements5+ years experience working with large enterprise customers in a consulting or technical architect capacity, especially in the software or developmental tools industryExperience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service managementInterest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement deliveryOutstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executivesExcellent presentation skills for presenting advanced technical conceptsExperience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizationsAbility to travel up to 40%