Customer Success Manager

United States Sales

Mailgun is looking for a Customer Success Manager to focus on increasing install based sales. This individual will work closely with our Team Lead in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. This individual will evangelize Mailgun’s diverse product suite, resulting in the adoption, expansion, and renewal of Mailgun’s customer base.


  • Managing relationships with accounts with MRR of 1k-50k
  • Conduct monthly & quarterly account reviews
  • Prospect into existing accounts to proactively find new opportunities
  • Cross-sell/up-sell the product portfolio
  • Renew and negotiate existing account contracts
  • Managing a high-velocity sales funnel
  • Manage the customer lifecycle journey
  • Forecast account growth on a monthly basis


  • 5+ years selling technology (SaaS preferred)
  • Experience managing existing accounts (AE with existing accounts, AM, or CSM w/
  • quota)
  • Proven track record of exceeding quota
  • Experience managing high-velocity sales process
  • History of career advancement
  • History of selling to developers preferred

Skills and Characteristics

  • Highly technical (relative to the average salesperson
  • Able to navigate complex organizational structures
  • Experience utilizing Excel/Google Sheets
  • High-velocity sales experience
  • Polished
  • Strong communication skills
  • Hubspot or other CRM experience
  • High energy


  • 5+ weeks PTO (treat yo’ self)
  • 8 paid holidays
  • 100% Medical coverage for employees
  • Life insurance
  • Exclusive Gold’s Gym membership discounts
  • 12 weeks paid Maternity Leave for birth mothers
  • 4 weeks paid Parental Leave for parents, including through adoption or foster care
  • 401k with employer match
  • 24/7 parking for downtown San Antonio office
  • Limitless supply of Topo Chico in the San Antonio Office
  • Weston Centre Member Card for exclusive restaurant & hotel discounts in San Antonio


Powerful Transactional Email APIs that enable you to send, receive, and track emails, built with developers in mind.

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