Calling all Fashion Lovers!
We are looking for Sacramento-area Onsite Representatives who enjoy and have experience in fashion and are looking to become part of an in-office team that values learning, teamwork, and providing quality support.
Project Details:Agents are responsible for taking incoming calls and chats, answering tickets, and offering customer callbacks, so having experience and confidence in customer support over the phone is an absolute necessity. Your verbal and written communication must be professional at all times. Orientation includes self-paced and live orientation sessions and regular guidance thereafter. We operate as a team to ensure that every member has the skills and opportunities to excel. Team members who maintain a high quality of work have the opportunity to attend paid quarterly on-site knowledge-building sessions with the client. This project operates out of the Sacramento office, so you must be willing and able to commute.
The ideal candidate possesses: A passion for fashion, fabrics, and body positivity! Excellent verbal and written communication skills Exemplary customer service skills – the abilities to exercise empathy, to use active listening, to make smart use of available resources to find the best resolution for customers Phone and chat support and customer service experience Experience with Google Docs and Zendesk or a similar helpdesk application is a plus but not required Ability and willingness to commute to the Sacramento office Ability to type 40+ words per minute Retail experience is a big plus!
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
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