Customer Support Lead - Remote LATAM

Remote Services-Executives
Do you enjoy streaming content? Check out this project!

 One of the biggest streaming services is looking for a lead member to lead a team of ModSquad’s support experts who engage and support this biggest streaming service.

The Ideal Mod:

  • Has customer service experience.
  • Has excellent written and verbal communication skills.
  • Has experience using streaming services.
  • Is flexible and has at least 15 hours of availability each week
  • Has a quiet environment to take calls and a working headset.
  • Is used to work in a multilingual, busy team
  • Is able to learn large amounts of materials and able to help assist other members of the team who require additional assistance and support
  • Is good at following workflows but also at recognising edge cases and adopting a common sense approach
  • Is good at escalating to management, keeping an open, honest conversation about trends, main issues and pain points
  • Is used to working with backend tools
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
  • Zendesk experience is a HUGE plus!

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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