Customer Support Reps - Phones and Chats (Costa Rica)

San Jose, Costa Rica Services-Project Management
The most advanced e-book software in the world is looking for your help as an Operations Center Representative in Costa Rica.

You get three-way access to your books: download, online, and mobile.

Project Details:

  • The position will be customer service based on assisting customers via chats, phone and email (when needed) response.

  • The Ideal Mod has:

  • High School degree is required.
  • 40 hours per week availability.
  • Zendesk experience (not a must but a plus).
  • Experience with a ticketing system and chat support.
  • The ability to multitask in multiple browsers and browser tabs, while handling customer communications.
  • Experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications.
  • Experience in providing Tier 1 level tech support.
  • The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application.
  • Experience with troubleshooting and problem solving issues for web and mobile apps, using a very large Knowledge Base.
  • A professional demeanor.
  • A strong ability to show empathy and be apologetic when necessary.

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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