The most advanced e-book software in the world is looking for your help as an Operations Center Representative in Costa Rica.
You get three-way access to your books: download, online, and mobile.
Project Details:The position will be customer service based on assisting customers via chats, phone and email (when needed) response.
The Ideal Mod has:High School degree is required.40 hours per week availability. Zendesk experience (not a must but a plus).Experience with a ticketing system and chat support. The ability to multitask in multiple browsers and browser tabs, while handling customer communications. Experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications. Experience in providing Tier 1 level tech support. The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application.Experience with troubleshooting and problem solving issues for web and mobile apps, using a very large Knowledge Base. A professional demeanor. A strong ability to show empathy and be apologetic when necessary.
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
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