Applying the right technology in a customer service environment is a crucial factor in delivering great Customer Experience. You empower our clients to make optimal use of such technology. Configuring, troubleshooting, and innovating those platforms is your top priority. Want a challenge? You've found one.
You have a passion for technology and you love helping clients. It’s your goal to help our clients optimize their customer experience in different areas. You combine this with the right tools and well thought-through processes to ensure a frictionless process for our customers. You are deeply involved in building our relationship with technology partners, and you make sure that you are always up to date on new developments in the CX tech space.
Main tasks & responsibilities:
This is you:
5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate in what we do, deliver a great customer experience. And most of all we’re passionate about who we work with!