Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Desktop Support Team Lead.
Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 600 people.
For additional information please visit: www.greatminds.org
OUR MARKET POSITION
Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.
The Desktop Support Team Lead role is for an experienced and hands on IT support individual who can work in a fast-paced, service-oriented organization. We are expanding the Great Minds IT team and rebuilding our systems from the ground up and looking for someone with a start-up mentality, great at managing multiple priorities, has excellent customer service and problem solving skills.
You will supervise the day-to-day operations of the Desktop Support team. You will create and manage escalation procedures and ensure service levels are maintained. You will be an technical escalation point for our Desktop Support staff and be responsible for monitoring and improving upon key performance indicators. In addition, you may be a resource on corporate IT Projects.
An ideal candidate will have hands-on skills supporting a Windows and Mac environment, and have broad range of experience using cloud tools (Okta, Jamf, Azure AD, O365, GSuite, Cylance, etc). We are seeking a self-starter, with a bias towards action, comfortable interacting with all levels of the organization. You will also be self-motivated, team-oriented and passionate about technology and bring a mindset of continuous improvement to IT operations.
This position is based in our Richmond, VA office but will also provide IT support for our remote users around the US.
A cover letter and resume are required to be considered for this position.
If selected for an interview, a salary history and background check will be required.