Developer Support Engineer

San Francisco Engineering

We’re looking for a developer support engineer who enjoys helping others build on Airtable - from users who are new to React, to engineers at enterprise companies building complex applications. You’ll primarily communicate with external developers through email and chat to resolve technical problems, relay feedback in a product-focused manner to inform our engineering team, and help lay the foundations of Airtable’s developer community.

What you’ll do

  • Provide exceptional technical support for new and experienced Airtable developers
  • Manage the community forum and produce relevant educational resources and troubleshooting documentation to scale support
  • Identify technical escalations when necessary and write clear and concise bug reports for our platform engineering team to investigate
  • Help turn customer feedback into actionable product recommendations for our engineering teams
  • Help train and educate the support team where there are knowledge gaps

Who you are

  • You are detail oriented and enjoy getting into the technical weeds
  • You are a self-starter who takes initiative and is energized by building a young community
  • Written communication is your forté; you can distill complicated topics into something clear and succinct
  • You are a natural teacher and are passionate about helping others fulfill their potential
  • You are experienced in Javascript (bonus for React or TypeScript)
  • 2+ years of experience in a developer relations or technical support role

What we offer

  • Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group
  • Learning & Development: we offer a $2,000 per year stipend for your personal career development
  • Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym
  • Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working
  • Generous PTO, sick leave, and parental leave

About Airtable

Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software. Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a 100M Series C from Benchmark, Thrive, and Coatue.


Airtable

airtable.com

Airtable works like a spreadsheet but gives you the power of a database to organize anything.


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