Director of Zapier Labs (Research & Innovation)

Remote - North America R&D

Location: North America

Hi there!

Here at Zapier, we've been experiencing high levels of growth. As we look to our future and our mission to democratize automation, we're looking for our Director of Zapier Labs to lead research and innovation. You will lead a lean, scrappy, multi-disciplined, fast-paced team whose charter is to discover and create new things that people love with broad scope around automation and productivity. This team will function as a startup within Zapier, and you'll be at the forefront of leadership and execution in this highly entrepreneurial role.

As a unique team within the company, you'll leverage your business savvy, customer development, and user-centric mindset to ideate, develop and validate new products through rapid experimentation and iteration. You'll prototype, gather data, and build the next horizon of Zapier to continue to drive growth.

If you’re interested in making a big impact and taking our R&D to the next level at a fast-growing and profitable startup, then read on.

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.


About You

You know how to build a business. You not only know how to build a product, but you know how to validate its market fit and value to customers through qualitative and quantitative measures. You know how to use that data to influence and position a product for growth. 

You've built software products. You have experience prototyping and iterating in a fast-paced, agile way to create net-new software products. You have deep user empathy, know how to talk to them, and leverage it to ensure you build for value. 

You're multi-disciplinary. Everyone on this team is multi-disciplinary to enable agility. You also have a multi-disciplinary background that allows you to be strategic but also work on tactics. You know how to leverage the team's strengths but are also willing to roll up your sleeves, get your hands dirty, and work across the entire product life cycle.

You have experience innovating. You have experience driving innovation within an existing company and understand and have ways to address innovation trade-offs within a larger organization.

You are an effective team builder. You have at least two years of experience leading teams of diverse disciplines. You know how to hire, inspire, develop, and motivate team members from all backgrounds and leverage their skills to maximize creativity and throughput. 

You value our values. At Zapier, our values are at the heart of how we work together and think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation. You see how these values can empower meaningful work, you thrive in a collaborative setting, you are eager to continue growing, and you're excited to be part of the team.

You're scrappy. You have experience figuring out creative ways to work within organizational constraints. You know when to make trade-offs. You know when to go with your gut and when to rely on tried and true frameworks. You aim to achieve goals and are decisive in your decision-making. 


About Zapier

For the past nine years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have a big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Remote in North America

Our team of 400+ is distributed (remote) because it lets us work with the best people. We have team members that live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! While we can hire many roles in locations anywhere in the world, some require specific timezone fits. 


  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, gender identity/expression, religion, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.


Zapier makes you happier by automating away the tedious, time-consuming tasks that eat up productivity. With Zapier, you can connect over 1400 different apps.

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