Director, People Partnerships & Operations

San Francisco People

As we build and scale the People team at Heap, we need a People Partner and an Operations Leader.

At Heap, this means you will:

  • Design, develop and guide people efforts to improve Heaple business performance 
  • Build a strategy and approach for a proactive, strategic People business partner (PBP) organization that supports our Heaple
  • Use employee data (e.g., compensation, attrition, and exit feedback) to drive strategy and guide decision-making 
  • Build and maintain relationships with leaders and their team members to support cultural and organizational needs 
  • Lead rollout of key people processes including performance management, compensation, leveling, feedback, retention
  • Focus on diversity, equity, and inclusion as a key building block to everything we do, working closely with Recruiting, leaders throughout the business, and all Heaple to continually improve our culture and practices
  • Champion our culture by promoting company values to guide decision-making and drive thoughtful and effective change management in a fast-paced environment 

30/60/90 Day Plan


  • Within 30 days, you will: 


    • You will build a strategy and approach for the PBP organization to include partnership, coaching, learning and development, and employee relations/compliance for all Heaple (Heap employees)
    • You will market this new function, kick off regular manager meetings, report back key themes, and data from these meetings, exit interviews, etc.
    • You will lead the People Strategy and Operations team (regular meetings are taking place and goals are set)


  • Within 60 days, you will: 


    • You will partner with all managers to set up career ladders for their teams
    • You will partner with the VP People and Heaple to execute D&I 


  • Within 90 days, you will:


    • You will establish a compensation structure and merit process
    • You will meaningfully contribute to the People strategy of the teams you support
    • You will advise managers and project manage the creation of career ladders and leveling 

What we’re looking for: 

  • Embodies Heap’s company values and is a cultural champion
  • A teacher that has a history of coaching and facilitating
  • Has been an effective partner and coach to executive-level leadership
  • Thrives on giving and receiving feedback
  • Effectively coaches managers and team members to build their skill sets over time
  • Strong analytical skills
  • Communicates clearly and empathetically both face-to-face and in writing
  • Excels at building relationships within your team and across teams
  • Is agile and excels at multitasking, independently prioritizing and ensuring all needs are met 
  • Eagerness to learn, who is motivated, and an active learner -- If you don’t understand something, you figure out a way to learn about it, and you aren’t afraid to ask when you need help
  • Has integrity, understands how to handle confidential information and sensitive issues

People are what make Heap awesome. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home.

Heap has raised $95M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others. We offer plenty of awesome benefits, and we were named #1 on Glassdoor’s Best Places to Work (SMB). We'd love to hear from you!