Director, Solutions Engineering

San Francisco Customer Success
At Rollbar, our mission is to help developers build software quickly and painlessly. We are a ~70-person team based in San Francisco, Barcelona, and Budapest. Over 100,000 developers use our product to innovate faster and decrease time to market while maintaining best-in-class customer experience. Rollbar is used by some of the best engineering teams in the world, including Twilio, Salesforce, Zendesk, JP Morgan Chase, and Twitch.

We are hiring an experienced Director of Solution Engineering, primarily responsible for enabling the Solution Engineering team to maximize their potential in driving top line revenue in partnership with Sales, Customer Success and Product teams across Rollbar. This position will be responsible for coaching the SEs to best navigate their day-to-day responsibilities and ongoing trajectory within their role, requiring both a thorough tactical and strategic understanding of the role and responsibilities of the SE organization and the customers and or regions they support.

You will:

  • Lead, mentor, recruit and develop a diverse and effective Solution Engineering tea
  • Refine and scale core Solution/Sales engineering processes such as discovery, technical qualification, custom demos, workshops, and proof-of-concepts
  • Coach SEs on developing customer-facing collateral e.g. presentations, demos, proposals, and solution designs.
  • Coach SEs on technical selling skills and provide constructive feedback
  • Develop an internal knowledge base to enable team members to access key information such as use cases, solution designs, POCs, assets, training, etc
  • Collaborate with the CS and Sales team to create account plans and design, create and present business solutions to improve customer revenue growth
  • Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in line with customer expectations
  • Provide input on product development or enhancements to existing products to product management function
  • Participate in regional industry events/organizations and represent the company as a thought leader
  • You have:

  • At least 5 to 7 years of leadership experience in a fast-paced, SaaS software product company; in SaaS customer success, sales, or solutions engineering roles
  • Passionate about delivering world-class customer experience
  • Ability to tie team goals to the strategic objectives of the product and company
  • Act as a role model to others: sets an example of integrity, ethical behavior and professionalism
  • Excellent organizational skills -ability to prioritize, manage, multi-task and execute projects cross-functionally
  • Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex concepts simply
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
  • Good aptitude to work with customers or previous experience in a customer facing role both pre-and post-sales
  • Benefits and perks:

  • Competitive salary and stock options
  • Medical, dental and vision insurance
  • Parental leave: 12 weeks
  • Generous hardware, software, and home office set up allowance
  • Casual work environment
  • Inclusive team-oriented culture
  • Have fun and make an impact

  • Rollbar

    Rollbar provides real-time error tracking & debugging tools for developers. JavaScript, PHP, Ruby, Python, Node.js, Android, iOS & more languages supported.

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