Executive Assistant

New York, NY Ops - People

Company Overview

Silverline employees are passionate about what they do. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology and we have a good time while we’re at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is consistently ranked one of Glassdoor’s Best Places to Work among small and medium size companies, among other accolades. Come be a part of our team!

Position Overview:

As the Executive Assistant to Silverline’s two most senior executives, you will showcase your strong multitasking skills as you coordinate calendars and schedules, arrange travel, and ensure that daily administrative tasks run smoothly. You will demonstrate your exceptional communication skills as you streamline high level correspondences, prepare for meetings, and anticipate executive needs. Excellent judgment, meticulous attention to detail, and the ability to plan ahead will ensure your success in this vital role. The role requires someone with a “can do” attitude and ability to work collaboratively across the Silverline organization.


  • Serve as the first point of contact and represents the executives in a positive and highly professional manner
  • Proactively manage the executives’ schedules and travel arrangements, while preserving time in the calendar for work, strategic planning, and/or down time as needed
  • Draft and edit documents on behalf of or in conjunction with the executives, support the development of presentations, handle special projects
  • Prepare weekly outlooks and update executives on any changes or conflicting engagements
  • Anticipate executives’ needs and facilitate the appropriate people and other resources to address these needs
  • Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource
  • Develop and demonstrate solid knowledge of firm-wide and service line-specific tools, processes, and databases, including Salesforce, Google Apps, etc.
  • Take initiative on conflict resolution and understand when and to whom to escalate issues
  • Handle administrative details and routine issues independently, and take responsibility for completing these on time with a high degree of quality
  • Effectively manage conflicting priorities - which includes organizing your workflow and teaming with colleagues to accomplish tasks and balance workloads
  • Demonstrate the ability to handle confidential and highly sensitive proprietary information with discretion
  • Manage expense reimbursement submission for executives
  • Update and maintain contact databases


  • Team-oriented with strong interpersonal skills and a positive approach to problem solving
  • Previous experience with complex calendar management, travel arrangements, and organizing client dinners
  • Ability to operate independently
  • Strong customer service focus
  • Highly proficient in Google Apps, Microsoft Office Suite, and Salesforce
  • Comfortable in a fast-paced, high-growth environment
  • Possess a desire to learn and take initiative
  • Ability to learn new tasks quickly and efficiently
  • Ability to handle multiple high-priority tasks simultaneously and meet deadlines
  • Flexible schedule to accommodate executives’ needs
  • BA/BS degree and 3+ years of strong executive/C-suite support - or - equivalent practical experience (7+ years)
  • Sales Operations support experience a plus
  • Interest in NYC dining and entertainment trends as it relates to arranging client dinners and events a plus



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