Institutional Property Manager

Remote Regional

Institutional Portfolio Manager

About Mynd:

Mynd is a full-stack tech-enabled real estate management company serving the $86-billion-plus rental (SFR) sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Beyond just property management, Mynd also helps both retail and institutional investors with buying and selling, financing, insurance, and more. Leveraging its proprietary technology and real time data, Mynd enables efficient operations at scale and has allowed for rapid market expansion into 24 markets. With 7000 units under management, Mynd is the first prop tech company of its kind to unlock the potential of a PMaaS architecture which combines technology and expert teams to deliver best-in-class services for investors. Mynd has a mission to create happy homes and healthy investments.

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the Role:

The role of the Institutional Portfolio Manager is to provide excellent service to our largest and most sophisticated clients, Institutions. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing demands while accurately managing Institutional expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and its incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Mynd organization, partnering with other departments and products as needed. This role has the support of the entire Mynd team and is critical to our growth strategy. 

Responsibilities:

  • Manage Institutional Portfolio in accordance with investors’ changing goals and objectives
  • Provide excellent customer service at all times to our Institutional partners
  • Resolve complex problems and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of sophisticated investors
  • Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our central teams
  • Proactively create tasks for Mynd team members and follow up to ensure satisfactory completion
  • Build strong virtual relationships with all other Mynd departments
  • Co-author the Institutional Management playbook to guide an eventual scale of tens of thousands of homes
  • Enthusiastically embrace innovation by testing software, processes and organizational changes, providing actionable feedback in the spirit of continuous improvement

 Qualifications:

  •   Bachelor’s degree in business or related field, or equivalent experience
  •   5+ years experience preferred in real estate, customer service, or account management
  •   Prior experience in property management, a plus
  •   Extreme attention to detail
  •   Excellent written and verbal communication skills
  •   Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
  • Thrives in a fast-paced and startup environment
  • Tech savvy

 Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to:

 Be Myndful

Always Be Entrepreneurial

Earn Trust

Play Team First

Be an ‘A’ Player

Think Like An Investor

Diversity:

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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