Internal Communications Director

Remote People Ops

The Internal Communications Director will help advance our team member experience and communication channels to support GitLab’s culture and values. They will work cross-functionally to ensure extraordinary information exchange for all team members throughout the employee life cycle.


  • Influence and collaborate with E-Group and members of the Marketing and People teams to plan and improve company-wide team member communications including Slack, issue comments, and other asynchronous communication, Handbook education, company calls, breakout calls, group conversations, AMAs, etc.
  • Help moderate internal communications to ensure GitLab values are upheld as well as compliance with our code of conduct
  • Provide ‘internal PR’ support, including crisis communications
  • Act as a communications consultant to team members to help develop campaigns for internal programs or initiatives (e.g. GitLab referral program)
  • Curate and publish key internal news (e.g., “Here are the 3 things you need to know” digest) on a weekly basis
  • Partner closely with the Talent Brand Manager to ensure integrity and cohesion between our external talent brand and internal team member experience and effectively articulate GitLab’s culture and value proposition
  • Collaborate with key stakeholders to develop specific communication plans (e.g., work with People Business Partners and People Operations on Engagement Survey communication)
  • Plan, communicate, and coordinate celebratory occasions, volunteer activities, and other team member engagement opportunities


  • Minimum of 5 years of relevant communications experience in a software/hi-tech company; experience with open-source is ideal
  • Demonstrated ability to deliver internal communications that are representative of company values and culture in a global or international setting
  • Enthusiasm for leading internal communications in a unique, fully remote environment where email and face-to-face meetings are not the standard communication media
  • Excellent narration and writing skills in English
  • Ability to navigate cultural differences and build global but locally relevant solutions
  • Strong social and communication skills (verbal and written)
  • Significant experience in executive level communications
  • Excellent organizational skills, time management, and priority setting
  • Deadline oriented, and able to work in a fast-paced environment with ever-changing priorities
  • Self-motivated with the ability to work both independently and collaboratively
  • Proficiency in communication tools such as G-Suite, Slack, and Zoom is a must
  • You share and can role model our values, and work in accordance with those values

Performance Indicators

Hiring Process

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our recruiters
  • Next, candidates will be invited to schedule a 30 minute interview with our Chief People Officer
  • After that, candidates will be invited to schedule a 45 minute interview with members of the People and Marketing teams
  • After that, candidates will be invited to interview with the Chief Marketing Officer and other business leaders
  • Finally, our CEO may choose to conduct a final interview




From project planning and source code management to CI/CD and monitoring, GitLab is a single application for the entire DevOps lifecycle.

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