IT Manager

San Francisco Engineering
At Rollbar, our mission is to help developers build software quickly and painlessly. We are a ~60-person team based in San Francisco, Barcelona, and Budapest. Over 100,000 developers use our product to innovate faster and decrease time to market while maintaining best-in-class customer experience. Rollbar is used by some of the best engineering teams in the world, including Twilio, Salesforce, Zendesk, and Twitch.

The IT Manager is accountable for the overall management of company IT enterprise systems, application software, installation of network hardware and software, and database management. The “Hands-on” IT Manager, reporting to Director of Security & Compliance, provides leadership to the effort required to protect the company's data, tools and information systems. They will deliver IT services in line with business requirements to internal customers, standardize platforms, and ensure Hardware/Software/Solution meets baseline compliance and implementation standards. This position focuses on maintaining internal IT service deliveries for employees.

You will:

  • Support growth of a 60 person distributed organization with offices and remote employees across the US and in Europe to double in size over the next year through implementing best practices and change management policies in areas of employee on-boarding/off-boarding, asset management, and security
  • Manage on-boarding and off-boarding processes of employees, including computer/hardware procurement, setup, and account provisioning on Apple Devices and Mac OS systems. Implement solutions to automate onboarding and off-boarding processes
  • Build and maintain vendor relationships, including tracking vendors, contract terms, and policies
  • Ensure all purchase licensing, legal terms, and compliance documents are recorded and maintained for software/hardware purchases and and inventory is tracked for compliance
  • Develop and oversee IT budgets
  • Streamline services and operations by assessing, understanding, and harmonizing technology resources and needs among all departments
  • Identify areas for improvement and needs for upgrades or new systems and report to upper management
  • Provide support to employees for computer, cloud applications, systems, device, access and hardware issues
  • Triage and resolve/escalate incoming employee tickets within ticketing tools and maintain SLA
  • Assist with the installation and configuration of operating systems, routers, switches, firewalls, device, access, and hardware
  • Implement and manage logins and passwords for various security systems - SSO, 2FA, Email Security, EndPoint Security, Device Management, DLP, Firewall
  • Prepare accurate and timely reports to the manager on weekly and monthly basis
  • Provide training to users as needed
  • Perform any and all other projects and duties as assigned
  • You have:

  • Bachelor's Degree in Computer Science, Information Technology Management, Information science or related field
  • 5-8 years of total IT experience in IT Service Delivery is needed
  • 4-5 years of Experience with management of IT Assets, Services and Cloud applications, procurement, and employee on-boarding/off-boarding workflows
  • Strong Knowledge of any Helpdesk Ticketing/call monitoring system along with monitoring and reporting aspects
  • Familiarity with Mac OS based environments, Apple Business Solutions, and Apple Device Management
  • Demonstrated budget development and oversight skills
  • Experience working in distributed team and supporting remote employees
  • Experience working in a small company going through hyper growth from 50 employees to 200 employees
  • Experience in managing escalations and L1/L2 issues
  • Good internal customer and stakeholder management skills - ability to identify customers requirements and respond with empathy
  • Strong problem solving, documentation, communication and coordination skills
  • Ability and willingness to learn new technologies
  • Bonus points:

  • Additional certification in ITSM is a plus
  • Benefits and perks:

  • Competitive salary and stock options
  • Medical, dental and vision insurance
  • Parental leave: 12 weeks
  • Generous hardware and software allowance
  • Casual work environment
  • Inclusive team-oriented culture
  • Have fun and make an impact

  • Rollbar

    Rollbar provides real-time error tracking & debugging tools for developers. JavaScript, PHP, Ruby, Python, Node.js, Android, iOS & more languages supported.

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