IT Manager

San Francisco Operations
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As the first member of the IT team, you will be responsible for a wide-range of systems & tools, ranging from onboarding to license management to negotiation supporting teammates around the world. The ideal candidate will be based in the San Francisco, Bay Area, managing the wifi and zoom rooms at our SF HQ (We are currently remote but do have executives that go into the office at times). You are comfortable dealing with lots of moving pieces and possess a keen eye for detail. You will partner with other technology leaders to grow IT systems and drive building out our enterprise stack processes. Most importantly, you should be enthusiastic about working with a variety of backgrounds, roles, and needs. This role will be reporting to the VP of Finance & Operations and have the ability to own the IT organization at Loom to help us scale.

Responsibilities:

  • Manage daily operations of the IT department
  • Act as a critical front-line resource and provide direct IT support to all Loom employees
  • Execute seamless onboarding for new hires to Loom’s existing IT systems and hardware
  • Manage IT vendors for outsourced helpdesk service
  • Review and approve major contracts for computing and information technology services and equipment
  • Network Management (VPN, internet, office connectivity)
  • Helpdesk and End User Services including managing devices, endpoint security, helpdesk support, antivirus, asset management, IT procurement
  • Applications Management including integrations, business processes, application data and security, license, vendor and budget management
  • What We're Looking For:

  • 5+ years of experience in Information Technology
  • Hands on experience with managing G Suite, Slack, Dropbox, Notion, Okta, JIRA and other enterprise applications
  • Expert knowledge of hardware technology, concepts, and connectivity
  • Strong knowledge of networking principles and how to apply them in a business setting
  • Experience managing enterprise-level platforms, taking ownership of all aspects both great and small
  • Comfortable juggling multiple projects with a stellar track record of managing priorities, deadlines, and deliverables