IT Operations Administrator

Remote Engineering

Hi there!

 

We're looking for an IT Operations Systems Administrator to join the team at Zapier. Zapier is on a mission to make everyone more productive at work. Over 4 million professionals use Zapier to save more time, but there are millions more to reach.

This is an exciting new role at Zapier, and you will play a direct role in designing and implementing Zapier's growing IT infrastructure. Working closely with our PeopleOps, Security, and Production Engineering Teams you will secure, manage, and support a globally distributed engineering team. You will then help to scale our IT infrastructure and processes to the next level, and you will be crucial to its success as Zapier grows.

If you’re interested in launching your career at a fast-growing and profitable startup, then read on… 

Our Commitment to Applicants
Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier


Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You 

You’re a skilled IT Specialist. We’re looking for 4+ years of experience in direct hands-on experience in the build-out, maintenance, and support of an expanding IT infrastructure. Ideally, in a remote work environment.

You’re an excellent communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier. 

You believe relationships are critical to success. You understand that building and maintaining trust across the organization is vital.

You’re creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You’re able to see the big picture but are pragmatic in implementing solutions that meet the needs of today.

You’re solid at time management. You’ll juggle a variety of fast-moving communications projects, and as a part of a distributed team, you are trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make an impact, and you’re keen to build processes that’ll make your job more efficient over time.

 

Things You’ll Do

  • Implement and manage fleet management and endpoint security solutions. We are a macOS environment.
  • Triage and support general IT issues as they arise.
  • Manage procurement and asset management of end-user devices (primarily MacBooks.) Including a loaner program.
  • Account management across a broad tech-stack. 
  • Develop tools and processes to automate onboarding and offboarding efforts, working with PeopleOps and Security.
  • Build and maintain relationships across multiple internal teams. 
  • Identify and implement improvements to our IT infrastructure.
  • Own and manage a suite of SaaS tools, such as G Suite, Jira Cloud, and Slack, 1Password, Zoom.
  • Integrate new SaaS tools.

 

About Zapier

Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

 

The Whole Package

Location: North American Time Zones

Compensation Package:

  • Competitive salary 
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit-sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.


Zapier

zapier.com

Zapier makes you happier by automating away the tedious, time-consuming tasks that eat up productivity. With Zapier, you can connect over 1400 different apps.


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