IT Support Specialist

San Francisco IT & Security

The IT department at Airtable is seeking an IT Support Specialist which is a hands-on position responsible for supporting Airtable employees’ IT needs. This position would provide general technology support including all computers, software, A/V equipment, and peripherals. The ideal candidate should have experiencing supporting Mac OSX users. Support would be handled both face-to-face as well as with our remote staff members. This is a Tier 1 position with room to grow.

What you'd do

  • Serve as an ambassador for the IT Team with our internal employees
  • Respond to hardware, software, and network service requests and provide Tier 1 support for these requests; prioritize and escalate as appropriate
  • Install, maintain, troubleshoot, repair, and support laptops, desktops, network equipment, A/V equipment & various peripherals
  • Managing SaaS access requests, and administer internal applications including productivity tools & cyber security
  • Identify common trends from employees support requests
  • Document procedures, policies, technical instructions and securitization practices
  • Maintain technology inventory system
  • Work on IT projects from research to implementation

Who you are

  • 1+ years IT experience in a customer-facing work environment
  • Experience administering Okta (or another SSO platform), JAMF, and G Suite in an enterprise environment
  • Experience administering SaaS tools
  • Experience troubleshooting Mac systems
  • Knowledge of basic networking concepts (WiFi, LAN, WAN, DHCP, DNS, etc)
  • Possess good analytical, troubleshooting, and problem-solving skills
  • A people person who likes solving people’s issues
  • Able to juggle multiple conversations with internal employees, and track trends and data to help improve employee happiness
  • Solutions-oriented: what you fix/solve will impact all of Airtable
  • You are self-motivated and proactive with the ability to work independently

What we offer

  • Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group
  • Learning & Development: we offer a $2,000 per year stipend for your personal career development
  • Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym
  • Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working
  • Generous PTO, sick leave, and parental leave

About Airtable

Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.

We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.


Airtable

airtable.com

Airtable works like a spreadsheet but gives you the power of a database to organize anything.


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