Leasing Manager

Remote Leasing Services

Leasing Manager

About Mynd:

Mynd Management is a full-service, tech-enabled property management and real estate investment company serving the single-family rental (SFR) housing sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Mynd efficiently manages rental homes for property owners, provides digital leasing services for renters, and offers quality housing to residents in 19 metros nationwide. Mynd’s industry-leading services and features such as 3D tours, virtual leasing, online rent collection, and weekly disbursements provide an unparalleled rental living experience and maximize net operating income for owners. Mynd has a mission to create happy homes and healthy investments.  

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the Role: 

The Leasing Manager will oversee the day-to-day activities of the Leasing Associates and support colleagues in successfully achieving established team goals and OKRs.

This person will monitor, audit, and assist (when needed) to respond to a high volume of leasing inquiries. The Leasing Manager will provide sales support, perform continuous follow up and in some cases assist with the application approval and move in process.  Must be able to utilize phone, email, and text (SMS) for customer support. 

Additional responsibilities of this role will include training and development of other team members, process creation, and the in-depth analysis of leasing metrics. The Leasing Team Lead will be expected to perform these functions in addition to managing their day to day. 

Responsibilities:

  • Oversees all leasing activity to ensure all stages of the leasing process are completed; marketing, applications, screenings, virtual tours, closing/lease signings, move-in procedures, renewals, maintaining files, and more
  • Mentors leasing team toward achieving goals through weekly 1:1s and team meeting; ensuring progress against metrics and troubleshooting any areas of opportunity presented. 
  • Prepares and sends weekly reports on team & individual progress
  • Oversees and facilitates on-going learning and development training of the leasing team; conducts training sessions, provides motivation, and acts as a sales coach
  • Manages customer escalations 
  • Monitors and audits blank prospect cards, unassigned cases, tasks, marketing, double deposits, missed calls, and voicemails
  • Assists with screening, refunds, and move-ins, when necessary
  • Other duties as assigned

Qualifications:

  • 5+ years of experience of leasing experience, preferably in residential property management; experience with lead generation, showing, application, screening, lease signing, and move-in procedures (along with all required documentation)
  • 3+ years of experience in managing a team of direct reports, preferably with remote teams
  • 3+ years experience of customer service experience
  • Tech savvy with the ability to use G-Suite products and property management software
  • Experience managing and coaching others, including remote teams, preferred
  • High degree of accuracy, organization, and attention to detail
  • Strong interpersonal skills (both verbal and written) and the ability to cultivate relationships
  • Strong problem solving and analytical skills

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

Be Myndful

Always Be Entrepreneurial 

Earn Trust

Play Team First

Be an ‘A’ Player

Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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