Manager, Community Advocate

Remote Community Relations
 

Responsibilities

  • Lead and develop a remote team of engaged Community Advocates that can effectively and timely respond to our growing community
  • Define and execute the strategy with which all GitLab team members can actively engage with the wider community as the company scales
  • Recruit new Community Advocates according the dynamic needs of a rapidly growing organization
  • Define the Community Advocates' response strategy and collaborate to align it across teams
  • Act as the liaison to represent the community views when coordinating company-wide communication as a response to particular events or news stories
  • Support the Community Advocates to conduct their day to day engagement with the community in a way that is efficient and genuine
  • Mentor, guide, and grow the careers of all team members
  • Build upon and iterate on the team's processes and workflows
  • Report and iterate on performance indicators and results for community response
  • Produce and execute the Community Advocates team's quarterly OKRs

Requirements

  • 5+ years experience in developer public relations
  • 3+ years experience in leading a team
  • A history in engaging with Open Source communities, including users and contributors
  • Analytical and data driven in the approach to serving and engaging with the community
  • Bonus: experience with Zendesk, Zapier, or other tools to effectively track and respond to GitLab mentions online

 Performance Indicators

  • Median first response time across social response channels
  • Number of online GitLab mentions processed

 

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
  • A 45 minute interview with one of our Senior Community Advocates
  • A 45 minute interview with one of the Program Managers in the Community Relations team
  • A 45 minute interview with our Director of Community Relations
  • A 45 minute interview with our Chief Marketing Officer
  • Successful candidates will subsequently be made an offer via email

Additional details about our process can be found on our hiring page.

 

Relevant Links

 
Remote-US

Gitlab

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