Move-In Coordinator (Remote)

Remote Resident Services

About Us

As a leading tech-enabled property management company in the US, Mynd lives to make renting and owning real estate simple for everyone. Mynd is reinventing how property management works in the mid-market multi-family and single family markets through a proprietary technology platform. We believe that real time data helps investors make smarter investment decisions, supports a more efficient and data-driven operation, and creates an overall better property owner and resident experience.
People are taking notice. We've been voted Best Tech StartUps in 2019 and 2018 by the Tech Tribune and we're backed by some of the best Venture Capitalist companies including:
*Lightspeed Venture Partners
*Canaan Partners
*Jackson Square Partners

About the Role

Mynd’s Move-In Coordinator will provide superior customer service to provide a seamless move-in experience for new residents across the entire Mynd portfolio. The main focus for the Coordinator will be to take the lead after client approval to coordinate the completion and delivery of the lease documentation for execution and signing. A successful candidate will provide excellent communication to respond to all incoming resident inquiries and drive to complete administrative tasks in a timely matter.

Responsibilities

  • Follow up with applicants and residents by email, phone, and SMS. Follow up with all inquiries within 24 hours. Demonstrate superior customer service, while setting expectations for the new resident.
  • Populate form lease agreements with approved terms within 48 hours from approval and collect executed documents within 24 hours of lease delivery while ensuring a smooth and complete move in experience for the resident. 
  • Ensure move-ins will not exceed 14 days from approval on Ready homes.
  • Collect all utility and insurance documentation from new residents.
  • Coordinate introductions between the new residents and Property Managers on the day of move-ins (virtually).
  • Ensure move-in inspection is completed, and delivered to the customer for review.
  • Review monthly move-in reports provided by accounting and approve leasing charges for owners.
  • Training and development of other team members, process creation, and the in-depth analysis of leasing metrics. 

Qualifications

  • Minimum of 2 years of experience in Property Management
  • Minimum of 2 years experience in a customer service position.
  • Strong communication skills across phone, email and text.
  • Demonstrated ability to perform responsibilities within defined timelines.
  • Ability to manage the day-to-day activities, and prioritize use of time.
  • Firm knowledge of move in process and required documentation.
  • High quality customer service. 
  • High attention to detail. 
  • Queue management.
  • Ability to think optimize processes and train others in a constantly changing environment.
  • Any offer of employment is conditioned upon the successful completion of a background investigation.

Diversity

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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