Onboarding Associate

Remote Regional

Onboarding Associate

About Mynd:

Mynd Management is a full-service, tech-enabled property management and real estate investment company serving the single-family rental (SFR) housing sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Mynd efficiently manages rental homes for property owners, provides digital leasing services for renters, and offers quality housing to residents in 19 metros nationwide. Mynd’s industry-leading services and features such as 3D tours, virtual leasing, online rent collection, and weekly disbursements provide an unparalleled rental living experience and maximize net operating income for owners. Mynd has a mission to create happy homes and healthy investments.  

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the Role:

The Onboarding Associate will strive to deliver an incredible owner onboarding experience while supporting our portfolio managers and setting their teams up for success. This instrumental role requires an extremely high level of attention to detail, persistence to ensure a complete and thorough onboard and experience with real estate to make sure we’re asking all the right questions.

Position type: Temporary (2-3 months) 

Responsibilities:

  • Provide exceptional customer service, while being decisive, firm and empathetic
  • Assist in managing communications with property owners or their prior property management company
  • Complete a list of tasks, document audits including but not limited to lease documents, HOA, etc., data entry, and verification of services to be provided by Mynd
  • Work in conjunction with the Sales and Operations teams to ensure all information is captured during the onboarding process and effectively distributed to teams before, during and post onboard
  • Work with internal Product and Engineering departments as a tester for new releases to internal platform
  • Manage offboard transactions and facilitate necessary communications and action items to relevant departments/team members
  • Other duties as assigned

Qualifications:

  • 1-2 years of property management experience
  • 1-2 years of customer service experience
  • Prior real estate sales experience a plus
  • Team first mindset  is required
  • Must be able to manage multiple tasks and lines of communication
  • Must excel in time management
  • Attention to detail and a strong understanding of Microsoft Office and Google Suite products
  • Strong communication skills, both written and verbal
  • Ability to meet timelines and adjust expectations preemptively
  • Positive, can-do attitude with a commitment to excellence and achieving goals
  • Tech savvy 

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

Be Myndful

Always Be Entrepreneurial 

Earn Trust

Play Team First

Be an ‘A’ Player

Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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