People Experience Associate

Remote People Ops

Responsibilities

  • Primary responder to people operations email and Slack channel to ensure extraordinary customer service to team members and leaders at GitLab.
  • Administer and coordinate all onboarding tasks and provide assistance as needed.
  • Administer and coordinate all offboarding tasks and provide assistance as needed.
  • Administer anniversary gifts.
  • Work closely with People Operations and broader People team to implement specific People Operations processes and transaction.
  • Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that improves the team member and/or manager’s experience.
  • Announcing changes and improvements on the Company Call and related slack channels.
  • Use monthly Onboarding NPS survey to report on results from 30 day Onboarding survey for iterations and ideas on improving onboarding for users.
  • Administering all transition issues for internal promotions or laterel transfers. Collaborote with the People Analyst team to keep improving the work-flow.
  • Handle queries in slack and email relating to different entities and countries.
  • Administration of Company communication (company calls, group conversations and AMA's)
  • Foster collaborative working relationship with the CES team to ensure a new hire has a positive onboarding experience. Escalate any concerns to Senior People Experience Associate.
  • Complete ad-hoc projects, reporting, and tasks.

Requirements

  • The ability to work autonomously and to drive your own performance & development is important in this role.
  • Prior extensive experience in a HR or People Operations role.
  • Clear understanding of HR laws in one or multiple countries where GitLab is active.
  • Willingness to work odd hours when needed (for example, to call an embassy in a different continent).
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills.
  • Strong team player who can jump in and support the team on a variety of topics and tasks.
  • Enthusiasm for and broad experience with software tools.
  • Proven experience quickly learning new software tools.
  • Willing to work with git and GitLab whenever possible.
  • Willing to make People Operations as open and transparent as possible.
  • Proven organizational skills with high attention to detail and the ability to prioritize.
  • You share our values, and work in accordance with those values.
  • The ability to work in a fast paced environment with strong attention to detail is essential.
  • High sense of urgency and accuracy.
  • Bachelor's degree or 2 years related experience.
  • Experience at a growth-stage tech company is preferred

Performance Indicators

Primary performance indicators for this role:

Hiring Process

  • Qualified candidates will be invited to schedule a 30 minute screening call with one of our recruiters
  • Next, candidates will be invited to schedule a 45 minute interview with our People Operations Manager
  • After that, candidates will be invited to schedule a 30 minute interview with members of the People Operations and People Partner teams
  • After that, candidates will be invited to interview with the Director of People Operations
  • Finally, our CPO may choose to conduct a final interview

Gitlab

gitlab.com

From project planning and source code management to CI/CD and monitoring, GitLab is a single application for the entire DevOps lifecycle.


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