Phone Support: Health Coaching App

Remote New Mods
The project is for a health coaching app that is provided through the user's employer. This is an inbound/outbound phone-support project.

As a member of this team, you will respond to customer inquiries via the phone as well as making calls to users 65+ and helping them enroll and set up their account.

Selected candidates would need to have the patience to work with this clientele that may not be technically savvy.

The ideal candidate:

  • Must be located in the United States
  • Has a quiet work area to take phone calls
  • Has experience in talking to persons 65 and older
  • Has a patient and kind demeanor
  • Strong attention to detail
  • Has experience in downloading and troubleshooting apps in iOS and Android
  • Has Zendesk Experience (a plus!)
  • Can commit to 20 hours per week.
  • Can make a 90-day commitment to this project.

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