Process and Compliance Manager

United States Information Technology

Mailgun is hiring a Process and Compliance Manager to join our growing Engineering team. In this role you will be responsible for overseeing our Information Security programs and certifications. This includes leading our ISO27001 and SOC 2 Type 2 certification programs, developing and documenting InfoSec processes, managing our technical documentation repository and working with business process owners throughout the organization.


  • Manage certification procedures (ISO 27K, ISO 20K, etc.) in collaboration with stakeholders throughout the organization.
  • Develop and document Engineering processes such as “Release Management”, “Continuity Management”, “Incident Management”, “Configuration Management”, and any process related to the ITIL V3 library or ISO 9K repositories.
  • Conduct risk assessments, incident reviews, and other functions to assess business process health and maturity.
  • Draft and update documentation related to the description of Engineering functions and to the “IS security” reference.
  • Regularly review and update InfoSec process documentation.
  • Monitor and document KPIs related to the performance of current processes to ensure Engineering is operating effectively.
  • Update IT processes on a regular basis to ensure business continuity.
  • Implement and monitor other business processes as needed.


  • Strong relationship building skills.
  • Experience managing complex processes spanning multiple business units.
  • Experience engaging external vendors and managing those relationships.
  • Experience translating abstract certification criteria into business requirements.
  • Ability to operate with a high level of autonomy.
  • Ability to identify KPIs and measure progress against them.
  • Ability to drive results via influence.
  • Clear communicator and effective problem-solver.
  • Extremely well-organized.
  • Previous experience with InfoSec certifications preferred.


  • 5+ weeks PTO (treat yo’ self)
  • 8 paid holidays
  • Up to 100% Medical coverage for employees
  • Life insurance
  • Exclusive Gold’s Gym membership discounts
  • 12 weeks paid Maternity Leave for birth mothers
  • 4 weeks paid Parental Leave for parents, including through adoption or foster care
  • 401k with employer match
  • 24/7 parking for downtown San Antonio office
  • Limitless supply of Topo Chico in the San Antonio Office
  • Weston Centre Member Card for exclusive restaurant & hotel discounts in San Antonio


Powerful Transactional Email APIs that enable you to send, receive, and track emails, built with developers in mind.

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