Product Manager

We are open to candidates +/- 3 hours PST for this role.

MetaLab has a long history of shipping beautiful, successful products. As a Product Manager, you'll work closely with the client to help shape business objectives and understand user needs, while supporting design and engineering in a multitude of ways. Your role will ensure that we’re bringing forward the best possible product to our clients and their customers. This a growing role at MetaLab so there are a lot of opportunities to shape how we work together and ship incredible products. 

Your responsibilities:

• Work with the project leads to define the product vision based on business goals and customer insights. 
• Identify business strategy gaps and assumptions that need validation. Help clients define their product-market fit hypothesis. Collaborate during the research phase to better understand users’ needs, helps define testing and validation strategies. 
• Create, drive, and manage the product roadmap. Have an ongoing evaluation of technical, functional (UX), and performance trade-offs—make scope recommendations to clients. Continuously educate our clients on how we work and get product to the market.
• Track and curate new feature ideas. Work with client partners to define future product opportunities. 
• Support a cross-functional working environment and ensure all voices are heard. Challenge the team throughout design and development cycles. Build and maintain productive relationships with client stakeholders and internal project teams.
• Lead requirements gathering and documentation for research, design, and engineering. Own the user and business needs to ensure we’re putting the best product into the world.
• Play an active role in mitigating delivery impediments such as backend dependencies, 3rd party milestones, and other business initiatives.  
• Collaborate with engineering lead and project management to assess backend requirements, priorities, and estimates. 

The must-have short list: 

• You have 5+ years of product management experience, ideally at a digital product agency or consultancy
• Experience shipping multiple concurrent products
• Excellent communicator utilizing all modes of communications (narrative, visual, etc) to ensure alignment on the product vision. Confident and effective communication with senior stakeholders
• Experience working with cross-functional teams in design, engineering, research, and content 
• Exceptional communication skills, including an unparalleled ability to read the room (and these days, a Zoom call)
• A nuanced understanding of the differences working with startups and enterprise clients
• Have an in-depth understanding of what each discipline needs for effective documentation
• Comfortable defining new processes and assessing where to provide the most value on a project by project basis 
• Comfortable scoping new initiatives, taking calculated risks, and presenting to executives
• Able to empathetically and effectively engage with users, translating their emotions into real solutions
• Not an asshole