Product Manager, Customer Experience

Remote: U.S. & Canada or Office Locations: Cambridge - MA, New York - NY, Palo Alto - CA Product

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about helping developers build and deploy real world applications.

We are looking for a product manager to drive the user experience for the identity, access control and organizational features of our product. Reporting to the Sr. Director of PM for Developer Experiences, this Product Manager will work with a cross-functional team including Product Design, Product Engineering and other Product Managers to experiment and iterate on all aspects of user, team, project, and account functionality.

DigitalOcean is loved by developers for its simplicity. Obsession for customer service, and love for developers are core tenets of our culture and business strategy. This is a chance to start from a beautifully designed product and own the complete accounts and teams experience for our customers. You will be empowered with direct access to customers, design team research, cross-functional support, and the ability to work as a member of an agile team to deliver a better experience for all of our customers..

In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing technology company.

What You’ll Be Doing:

  • Work across teams and functions to provide an amazing accounts and teams experience for our users
  • Act as Product Owner in the development process, creating epics and user stories, prioritizing and grooming the product backlog
  • Collaborate with internal and external stakeholders to gather requirements and create user stories.
  • Drive a high-performance culture within your team that iterates frequently and learns continuously without sacrificing product quality
  • Develop business cases and model unit economics for identity, access management, and accounts/teams initiatives
  • Develop the roadmap for our identity and access control features

What We’ll Expect From You:

  • Demonstrated positive impact on user experiences, preferably account-related experiences, with an eye towards ease-of-use
  • Data-driven approach, articulating hypotheses in terms of objective measures and projected outcomes
  • Agile product management / product ownership experience in a fast-paced environment
  • Excellent verbal and written communications skills
  • Demonstrated ability to grasp and learn new technologies.
  • Experience with B2C product management is a plus
  • Experience talking with developers in their own language to come to the best solution from the beginning (hobby or professional coding experience in any language is a plus).

Why You’ll Like Working for DigitalOcean:

  • We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
  • We care about your physical, financial and mental well-being. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a commute or internet allowance to make your trips to your office or your desk easier. We offer generous parental leave with transition time built-in upon return to work. We offer competitive compensation and a 401k plan with up to a 4% employer match. 
  • We support our remote employee experience. While we have great office spaces in NYC, Cambridge and Palo Alto, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year. We also allow employees to outfit their workstations to meet their needs—whether remote or in office.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Department: Product #LI-Remote

Want to learn more about our Product team? Click here!

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