Product Researcher

Berlin Product

ABOUT US

Contentful provides content infrastructure for digital teams to power websites, apps, and devices. Unlike a CMS, Contentful was built to integrate with the modern software stack. It offers a central hub for structured content, powerful management and delivery APIs, and a customizable web app that enables developers and content creators to ship their products faster. Companies including Spotify, Red Bull, WeWork, Lyft, and Urban Outfitters rely on Contentful to manage content as part of their modern web stack.

Contentful is growing rapidly, backed by $80 million in funding from VC firms including Benchmark and General Catalyst, and strategic investors including Sapphire Ventures (SAP) and Salesforce Ventures.

We’re a fun team of more than 200 people from 44 nations, with offices in Berlin and San Francisco. Join us!

    

Contentful is deeply curious about our Customer’s pain points and goals. We’re looking for an experienced researcher who can help our teams to continue to build exactly the right solutions for our customers. This position will report to a Research Manager and be responsible for leading research initiatives supporting a variety of teams, by bringing and organizing knowledge in alignment with our Product strategy.

Contentful is a customer-centric product company that’s passionate and opinionated about content management and delivery within digital teams. Help us understand our customers even better as we grow by nurturing insights about our customers!

RESPONSIBILITIES

  • Lead research initiatives by conducting interviews, crafting surveys, to optimize how we capture the right level of understanding about customer problems
  • Summarize relevant research insights, complete these with data analytics, and collaborate with teams to make them actionable and influence the decisions made on Product initiatives
  • Support a common research practice by contributing to the company-wide taxonomy for grouping customers and their needs, goals, and problems-to-solve
  • Partner with Design Managers and Product Managers to achieve Contentful goals
  • Be responsible for multiple work streams 
  • Communicate openly and frequently to teammates and managers

YOUR PROFILE

  • Experience designing, analyzing and executing qualitative and quantitative research.
  • Strong analytical, project management, and coordination skills.
  • Strong communication skills, with a creative and fresh approach to understanding and disseminating insights.
  • Experience working concurrently with the Product department
  • Deep understanding of research practices and disciplines 
  • Demonstrated analytical, data mining and reporting skills

BENEFITS

  • Join an innovative tech company as we help drive the evolution of digital experiences to become ever-more ubiquitous and interactive. Be a part of helping companies build modern architectures for mission-critical applications
  • Shape the future of Contentful: help us establish, scale, and improve our team's processes
  • Generous education budget complete with extra days off to be spent on your professional and self-development
  • Be set up for success, equipped with the latest and greatest hardware
  • Hang-out in one of our many shared spaces, playing games with colleagues or enjoying a full range of events, including workshops, on-site meetups, guest speakers, and fun events for the company and each team. Did we mention an annual off-site?
  • Sharpen your PlayStation, ping pong, and kicker/fußball skills during breaks in the day
  • As much artisan coffee as you can handle
  • Brush up your language skills! Our team speaks more than 20 languages, and we offer free German classes
  • Take a break and pat a pup, we are a dog-friendly office
  • We fully support your move to Berlin with a relocation budget and visa assistance. We'll help you settle into your exciting new city
  • Plus, Contentful socks, oh yeah!

“Variety is the spice of life” — and a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, or disability. We look forward to your application!


Contentful

contentful.com

Beyond headless CMS, Contentful is the essential API-first content management infrastructure to create, manage and distribute content to any platform or device


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