GitHub helps companies, organizations, and groups of individuals succeed by allowing them to build better software, together. We are building the global platform for developer collaboration to accelerate human progress. Want to come join our amazing support team? Keep reading ….
Do you have a passion for customer experience? Are you experienced at developing end-to-end project plans and executing on business roadmaps? Do you thrive on analyzing data, customer feedback and industry trends to inform the core strategies that will move Customer Support forward?
As a Support Planner, your customer obsession leads to support experiences that create SuperFans of GitHub. In this role, you will develop and deploy innovative world class support experiences for GitHub product launches. You must deeply understand customers’ support needs and translate them to design and deploy experiences in partnership with stakeholders across GitHub
Responsibilities:
Key Deliverables
Key Skills / Experience
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.
Leadership Principles:
Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote
We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.
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github.com
GitHub brings together the world’s largest community of developers to discover, share, and build better software.