Shipping Software Project - Tier 1

Remote Brand Representatives
We are looking for tech-savvy Reps to join our exclusive team!

This project will involve Tier 1 troubleshooting and customer assistance via email and live chat.

Ideal Prospective Reps Will Have:

  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy, or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses thrive.
  • Prior customer-facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, we like experience working with customers.
  • Strong interpersonal skills and the ability to work with people with a variety of skill sets.
  • Flexibility in a changing environment, where you may not have a quick or immediate answer -- you make good choices that serve both the customer and the company, and have the instinct to work with common sense and urgency.
  • Strong interpersonal skills and the ability to work with people with a variety of skill sets.


  • Modsquad

    modsquad.com

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.


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