At Rollbar, our mission is to help developers build software quickly and painlessly. We are a ~70-person team based in San Francisco, Barcelona, and Budapest. Over 100,000 developers use our product to innovate faster and decrease time to market while maintaining best-in-class customer experience. Rollbar is used by some of the best engineering teams in the world, including Twilio, Salesforce, Zendesk, and Twitch.
We are hiring a talented Solutions Engineer to provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring solutions for each of our customers’ environments and facilitating collaboration with their other vendors. Responsibilities include supporting customer’s onboarding, expanding product adoption, and demonstrating and articulating the features of software products best suited for the customer.
You will:Gain an understanding of customer's technical infrastructures and environments and the best ways to utilize our product based on business needsPerform technical reviews and share knowledge to proactively identify and prevent issuesCreate and deliver product trainings, educational materials, and dashboards for our customersPartner closely with the Engineering, Product Management, and Technical Support Team to set up or configure our software platform per customers’ requirements and troubleshoot technical issuesManage customer cases, maintain clear and concise documentation, and deliver value to customers through sharing insights and learningsSupport the Customer Success Team with all technical related queriesServe as the primary contact for onboarding of new customers, training end users, and post go-live supportServe as a customer advocate within Rollbar
You have:Bachelor’s degree in Computer Science or Software Engineering3+ years experience as a Solutions Engineer, Sales Engineer or similar technical customer facing role as part of a Sales or Customer Success teamBasic understanding of cloud platforms (AWS, Google, Azure), enterprise software, integrations, software design cycles, software companies and technologiesExperience managing and growing existing enterprise customer relationships by delivering proactive, relationship-based supportOutstanding written and verbal communication skillsAbility to convey complex information to customers clearly and conciselyTrack record of managing multiple projects with an eye for detailDriven, self-motivated, enthusiastic, and “can do” attitudeAbility to travel and conduct technical meetings, trainings and presentations
Benefits and perks:Competitive salary and stock optionsMedical, dental and vision insuranceParental leave: 12 weeksGenerous hardware, software, and home office set up allowanceCasual work environmentInclusive team-oriented cultureHave fun and make an impact
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