Solutions Engineer (Post-Sales)

Remote - US Customer Success
At Rollbar, our mission is to help developers build software quickly and painlessly. We are a ~70-person team based in San Francisco, Barcelona, and Budapest. Over 100,000 developers use our product to innovate faster and decrease time to market while maintaining best-in-class customer experience. Rollbar is used by some of the best engineering teams in the world, including Twilio, Salesforce, Zendesk, and Twitch. 

We are hiring a talented Solutions Engineer to provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring solutions for each of our customers’ environments and facilitating collaboration with their other vendors. Responsibilities include supporting customer’s onboarding, expanding product adoption, and demonstrating and articulating the features of software products best suited for the customer.

You will:

  • Gain an understanding of customer's technical infrastructures and environments and the best ways to utilize our product based on business needs
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Create and deliver product trainings, educational materials, and dashboards for our customers
  • Partner closely with the Engineering, Product Management, and Technical Support Team to set up or configure our software platform per customers’ requirements and troubleshoot technical issues
  • Manage customer cases, maintain clear and concise documentation, and deliver value to customers through sharing insights and learnings
  • Support the Customer Success Team with all technical related queries
  • Serve as the primary contact for onboarding of new customers, training end users, and post go-live support
  • Serve as a customer advocate within Rollbar
  • You have:

  • Bachelor’s degree in Computer Science or Software Engineering
  • 3+ years experience as a Solutions Engineer, Sales Engineer or similar technical customer facing role as part of a Sales or Customer Success team
  • Basic understanding of cloud platforms (AWS, Google, Azure), enterprise software, integrations, software design cycles, software companies and technologies
  • Experience managing and growing existing enterprise customer relationships by delivering proactive, relationship-based support
  • Outstanding written and verbal communication skills
  • Ability to convey complex information to customers clearly and concisely
  • Track record of managing multiple projects with an eye for detail
  • Driven, self-motivated, enthusiastic, and “can do” attitude
  • Ability to travel and conduct technical meetings, trainings and presentations
  • Benefits and perks:

  • Competitive salary and stock options
  • Medical, dental and vision insurance
  • Parental leave: 12 weeks
  • Generous hardware, software, and home office set up allowance
  • Casual work environment
  • Inclusive team-oriented culture
  • Have fun and make an impact

  • Rollbar

    Rollbar provides real-time error tracking & debugging tools for developers. JavaScript, PHP, Ruby, Python, Node.js, Android, iOS & more languages supported.

    View all jobs
    Apply now