Sr. IT Administrator

Phoenix, AZ Information Technology

Job Summary

The Sr. IT Administrator will help manage our internal day-to-day technology operations. A successful candidate must be passionate about technology and possess a demonstrated ability to follow through on tasks, pay close attention to detail, and work independently as well as part of a team. The IT Administrator will be part of a team responsible for meeting Mynd’s technology needs as we grow, making recommendations for continuous improvement, and managing the implementation of new solutions.

Responsibilities

  • Provide advanced technical support and guidance for all internal users throughout the organization, both in the office and in the field.
  • Troubleshoot hardware, software and OSs both in-person and remotely.
  • Provision hardware, including computers and phones, for new employees and assist with their on-boarding.
  • Maintaining network and application security on all desktops, servers and network appliances.
  • Be the first point of contact for issues regarding equipment, software and other IT requests.
  • Respond to service desk tickets and provide solutions for reported problems.
  • Communicate clearly with peers as well as management and provide technical leadership.
  • Provide updates, status and completion information to manager and/or users, via voicemail, email or in-person communication.
  • Coordinate activities with network services and information systems groups.
  • Test and install software upgrades.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree in Computer Information Systems or equivalent experience preferred
  • 10+ years of experience in Information Technology
  • Proven troubleshooting skills and the ability to stay calm and methodical under pressure
  • Excellent oral and written communication skills and strong analytical abilities
  • Experience automating processes and operating at scale
  • Travel required.
  • IT industry certifications a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must occasionally lift and/or move items over 50 pounds.  

About Mynd

Mynd Property Management serves the small residential real estate sector with a combination of on-the-ground experts and innovative technology that empowers investing in any market in the U.S. Headquartered in Oakland, Calif., Mynd manages over 8,000 units in 16 markets and offers small residential rental properties for sale in 20 metro areas. Mynd’s end-to-end management and real estate investment solution is powered by INVESTimate, a home-valuation tool that determines the investment potential of any home in the United States using AI and machine learning.

People are taking notice. For the past two years, we were named one of the 10 Best Tech StartUps in Oakland by the Tech Tribune, and we're backed by leading venture capital firms, including:

*Lightspeed Venture Partners

*Canaan Partners

*Jackson Square Partners

At Mynd, we encourage all of our team members to: 

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor

Our entrepreneurial founders have major credibility on the Street: Co-founders Doug Brien and Colin Wiel previously founded Waypoint Homes, and successfully took the company public (SWAY: NYSE) in 2014. Mynd was born from the best ideas and talent from Waypoint Homes.


Mynd

mynd.co

Mynd Property Management combines local, on-the-ground property management with all of the innovative tools and resources of modern technology to provide better property management.


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