Technical Live Support Specialist - West Coast

Remote Brand Representatives
We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform

Responsibilities include providing chat support through Zendesk to assist customers that use the Vimeo platform.

What you’d be doing for support:

  • Answering tech support and customer service questions via email and chats
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team
  • Suggesting customer response templates and online help documentation
  • Having virtual coffee with us
  • What we’re looking for:

  • Experience Live Streaming (using encoders, going live on any platform, etc) is a must
  • Amazing written English communication skills
  • Internet & tech savvy
  • Excellent attention to detail and ability to recognize patterns
  • Comfortable following detailed workflows
  • Great people skills and a desire to learn new things
  • Able to handle multitasking in multiple windows and programs
  • Serious candidates only - this is a long-term position
  • Located in the West Coast, USA (However, if we find an amazing candidate anywhere in the USA willing to work Pacific timezone hours, we’re interested!)
  • Available- Wednesday-Sunday 8a-5p Pacific Time
  • Bonus qualifications:

  • You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience
  • Experience in / passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs
  • Ability to accurately type 60+ WPM
  • Some of the best things about being on our team:

  • You can work from any private and noiseless location with secure high-speed internet access
  • Competitive pay rates
  • Our clients are awesome and so are the people that use their products
  • We live in a never-ending stream of meme references and animated GIFs

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