Technical Program Manager

Remote Product

This is a remote position to work during the US east coast time zone (UTC/GMT -5) during standard time and −4 hours (UTC/GMT -4)


The Wikimedia Foundation is a non-profit organization supporting Wikipedia and a suite of other wiki projects. We operate one of the world’s top ten websites and have global reach and impact. Innovation is critical to our mission to support every human in sharing knowledge.

We are looking for a Program Manager to work with two feature teams within the Product department.  

We are looking for someone who will become a trusted partner and a key member of the Product department, as well as someone who is passionate about making operational excellence a prominent part of our daily work.

You are responsible for:

  • Managing the delivery of multiple projects including facilitation of shared understanding of timelines across multiple customer teams
  • Driving projects to completion
  • Coordinating sequencing of projects and dependencies
  • Identifying stakeholders and keeping them aware of progress 
  • Coordinating communications with other teams and managing dependencies
  • Ensuring that the team understands its commitments to its goals and to other teams
  • Facilitating project planning, standups, retrospectives, and backlog grooming
  • Developing and supporting healthy team dynamics as well as a culture that welcomes diverse perspectives
  • Motivating teams to follow through on commitments to deliver outputs and uphold a culture of accountability
  • Promoting a culture of continuous improvement 
  • Partnering with Product Managers while also supporting expert judgement of the team

Skills and Experience:

  • BA/BS degree or equivalent in related work experience
  • 5+ years experience managing the release of customer-facing software from concept to production
  • Ability to create influence and build rapport with distributed teams representing various cultures and featuring different communication and learning styles
  • Strong interpersonal communications skills
  • Detail oriented with an ability to keep big picture in mind at all times
  • A good listener whose people skills include leadership, diplomacy, and negotiation
  • Strong facilitation, problem solving, and decision-making skills
  • Solid command of Agile approaches to software development and their underlying principles
  • Strong knowledge of theoretical and practical aspects of project management including identifying stakeholders, defining requirements, crafting schedules, ensuring testing, and facilitating implementation
  • Ability to anticipate risks, resolve conflicts, and initiate escalation paths
  • Strong prioritization, organization, planning, and time management skills
  • Ability to build relationships and trust, influence without authority, and effortlessly enforce accountability
  • Be the conscience that aligns decisions with organizational goals
  • Passion for process improvement with superb attention to detail

Additionally, we’d love it if you have:

  •  Experience working in an international organization that has a distributed workforce and a very strong culture

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

More information

Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2017 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report


Wikimedia is a global movement whose mission is to bring free educational content to the world.

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