ModSquad’s Information Technology department is looking to expand to include an individual highly skilled in technical project and knowledge management to help us innovate and scale as we continue to adopt new technologies. This role will be pivotal to ensuring our investment in world class tools supporting internal and client initiatives are well utilized, integrated, documented, and communicated. Working as part of the Enterprise Applications team and IT department at large, the right candidate will be a significant contributor to decisions that impact the company as a whole.
What You Will Do:Establish and implement learning processes and strategies for all ModSquad technology usersDefine the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levelAnalyze the effectiveness of knowledge management programs by measuring usage and evaluating organizational impactEstablish writing guidelines based on knowledge base best practicesDrive technology adoption through regular engagement with users on sentimentManage technical project timelines and project plans based, clearly communicating expectations to all stakeholders and providing support where necessary.Assist in determining and defining clear deliverables, roles, and responsibilities for staff members required for technical projects or initiativesAssist in researching and evaluating software, primarily SaaS tools, that could be utilized to improve user experience, reduce effort, or increase ModSquad security postureAssist in administering all SaaS toolsSkills and Experience
Who You Are:Bachelor’s degree in project management or related technical field or equivalent experience2+ years experience in managing projects in a services environment preferred3+ years experience administering and/or implementing SaaS technologies preferredDemonstrated understanding of Project Management processes, strategies and methodsExcellent time management and organizational skillsDeep understanding of technical writing, particularly in explaining processes concisely for consumption by less-technical personnelStrong sense of personal accountability and the ability to work independentlyAbility to communicate with and influence cross-functional stakeholders and work collaborativelyHigh EQ and Sense of humor are required
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
View all jobs